Shipping policy

Production Time

Custom orders are typically produced within 5–10 business days after you approve your proof (or after you place your order if no proof is needed). Large or complex orders may take longer, and we will let you know if so. Production time does not include shipping time.

Shipping

Shipping costs are calculated at checkout based on weight and destination. We ship within the United States. Delivery dates provided by carriers are estimates and are not guaranteed.

Delays

If we cannot ship your order within the stated timeframe, we will notify you and give you the option to wait or cancel for a full refund.

Free Local Pickup

Customers in the Alvin, Texas area may choose free local pickup at checkout. We will email you when your order is ready with pickup instructions. Please pick up your order within 14 days.

Address Accuracy

Please double-check your shipping address. If a package is returned because of an incorrect address, reshipping costs are your responsibility.

Lost or Stolen Packages

Once a package is handed to the carrier, we are not responsible for lost, stolen, or delayed shipments, but we are happy to help you file a claim with the carrier. Contact us within 7 days if tracking shows delivered but you did not receive your package.

Questions? Contact us at info@benbranded.com or (832) 304-4520.